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Read inspirational stories on how Chat Outsource has served companies upturn
conversion and enhance customer satisfaction

CASE STUDIES

Over 96% of their clients’ requests for assistances are now logged using Chat Outsource

Line Tech is a global digital agency which aims at providing web and app developing services to SME’s and large businesses. Line Tech help advance businesses who have an increasing and expanding needs by quickly developing custom websites and smartphone applications. The company has an over a decade of experience of developing websites and apps for major platforms such as Android and IOS.

Partner Since

2015

Industy

I.T

Customer Satisfaction

90%

Monthly Visitors

120,000

Conversion Rate

62%

Challenge

The company with their current customer support solution was not able to track key aspects such as response and problem resolution time. It required a support system that enabled them to manage their time as well as well as gain insight into their busier periods so that they may put additional personals at those critical times.

Result

The company has been using Chat Outsource software to manage their customers support request. We have provided Line Tech with an effective and efficient response package that has helped the company to measure and quantify their results of their service and then report it to the customers. Chat Outsource has enabled the company to manage their support tickets efficiently. Over 96% of their clients’ requests for assistances are now logged using Chat Outsource which gives the company a complete control of the current and their future work.

Bottom Line:

Using Chat Outsource the company was able to measure and improve its response and problems resolution time effectively. Over 96% of their clients’ requests for assistances are now logged using Chat Outsource.

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