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Read inspirational stories on how Chat Outsource has served companies upturn
conversion and enhance customer satisfaction

CASE STUDIES

With the help of chat outsource it has been reduce to just under 25 seconds

Pinnacle bit is a teaching marketplace based over the internet. The company coaching, tutoring and academic counselling services through their business webpage. The company uses live chat support with the intention having a representative available for resolving queries and providing assistance.

Chris Jones who is the Senior Manager at pinnacle, shared his opinion on how Chat outsource has supported streamlining their operations.

Partner Since

2011

Industy

Education

Customer Satisfaction

91%

Monthly Visitors

50,000

Conversion Rate

30%

Challenge

The challenge for our company was that we wanted to provide a timely 24/7 live chat solution for our clients all around the world. Our customers are spending heaps of money and making a life changing decision. We wanted to provide them with immediate answers to any of their queries. Our sales agents are always on the move and have to be in touch with the customers all the time. We wanted a feature for our agents could send all sort of documentation and brochures to our client’s right from the mobile or smartphone devices. Moreover, we wanted the look of our live chat service to complement our brand and color scheme. We hired Chat Outsource for this challenge, and they were spot on with their chat solution.

Results

We implemented Chat Outsource’s live chat support on our real estate website with the aim to empower both purchaser and sellers to discover answers fast by communicating with them in real-time. Chat Outsource came up with a solution where our agents can now access live chat while they are on the go and without the needs to be physically present at the office to communicate with the web customers. They also added file sharing feature to our chat window for our agents to share information such as documents and real estate brochure right from the device they are using. Chat Outsource customized our chat window with our brand color scheme, and it fits perfectly with the look of our web page. Chat Outsource has given us an engaging website enabling immediate communication with our client base. Since hiring Chat Outsource as our live chat solution, our conversion has also increased by 40%.

Average Response time with Chat Outsource

As you can see, Pinnaclebit had a much faster response time when using Chat Outsource

Bottom Line:

Chat Outsource has surpassed our expectations. Really admire how customizable their live chat support is. Our sales have increased, and we are doing more business than ever before. Chat Outsource has played a big part in our success.

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